We have the answers to your questions. We love educating our clients. That’s why we have taken the time to gather the answers to some of our most frequently asked questions. If you don’t see the answer to your question below, please feel free to give us a call at 212-365-5160.
Do I need to schedule an appointment, or can I just walk in?
In order to best serve you and your pet, a scheduled appointment with a veterinarian is necessary. If your pet is experiencing an urgent problem, we will have a technician triage and determine if an emergency appointment is necessary. You can schedule an appointment by phone 212-365-5160, or through our website.
Do you take drop-off appointments?
Having a busy day, but your pet needs to be seen? No problem, we can arrange for you to drop off your pet for their appointment and stay with us until it is convenient for you to pick them up. An additional daytime hospitalization fee will apply.
How much will my visit cost?
A 30-minute general office visit with one of our veterinarians is $95. An emergency office visit is $125. Once your pet has received a full examination, the veterinarian will discuss with you a treatment plan and provide an estimate of additional cost.
What are my options for payment? Do you offer payment plans?
Payment is due at the time of service. We do not offer payment plans. We accept cash, checks, and credit cards (Visa, Mastercard, American Express, and Discover). We also accept CareCredit and Scratchpay.
Do you see exotic pets?
We are a full-service veterinary hospital for dogs and cats. We can make referrals for exotic animals.
Do you offer boarding or grooming?
We do not have a boarding facility. We do offer nail trims and other medically necessary grooming procedures by appointment.
What should I expect if my pet is scheduled for surgery or a dentistry?
Expect to drop off your pet between 8 and 9 AM. No food or water after midnight the previous evening. A technician will admit your pet to the hospital, and a veterinarian will call you once the procedure is finished. A technician will discharge your pet at a specified pick-up time, and you will go home with discharge instructions for aftercare. A technician will also call you the next day to follow up.
Does your practice offer health certificates for travel?
Yes! Our veterinarians are USDA accredited to provide health certificates for domestic and international travel. Every country has different regulations. Please call us to schedule an appointment as soon as you know you are traveling with your pet.
How can I refill my pet’s medication?
Our in-hospital pharmacy is well stocked with everything your pet needs to stay healthy. Purchase your heartworm, flea/tick preventatives from us. You can easily refill all your pet’s medication by calling or emailing email@example.com. You can also have your medication delivered to you via our online pharmacy.
How does pet insurance work?
We can help you submit your claims to your pet insurance company after your pet has been treated and the bill has been paid in full. The insurance company will reimburse you based on your insurance policy rules. The only company that has a direct to vet payment option is “Trupanion”. Please speak to us about our recommendation on pet insurances.
What do I do if my pet is having an emergency?
If your pet is having an after-hours emergency, call us at 212-365-5160, and our emergency service will provide guidance.